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Abisuga, O (2020) Integrated collaborative facilities management framework for post-occupancy evaluation of higher education facilities, Unpublished PhD Thesis, , University of New South Wales.

Afzal, F (2019) A framework to improve sustainability performance of construction organisations, Unpublished PhD Thesis, , University of New South Wales.

Ahmadian Fard Fini, A (2017) Optimizing crew performance through integration of human resource strategies into planning of construction activities, Unpublished PhD Thesis, , University of New South Wales.

Aljassmi, H A (2013) Analysis of complex mechanisms of defect generation in construction projects, Unpublished PhD Thesis, , University of New South Wales.

Alrasheed, H (2015) A socio-ecological framework for improving the psychological health of foreign workers in developing countries: The case of saudi construction industry, Unpublished PhD Thesis, , University of New South Wales.

Boadu, E (2022) A framework for promoting health and safety through procurement in the construction industry in developing countries: A case of Ghana, Unpublished PhD Thesis, , University of New South Wales.

Chand, A (2015) A socio-ecological resilience perspective to enhance hospital service delivery resilience to extreme weather events, Unpublished PhD Thesis, , University of New South Wales.

Chandra, S (2006) Investigating green building assessment tools: a risk-analysis based approach, Unpublished PhD Thesis, , University of New South Wales.

Chandra, V (2007) An investigation of cultural learning during the hospital process from a facilities management perspective, Unpublished PhD Thesis, , University of New South Wales.

Cooke, J R (1973) Methods of documentation and administration of building contracts, Unpublished PhD Thesis, , University of New South Wales.

Coolican, A M (1989) A history of industrial relations in the Sydney building trades, 1870-1914 , Unpublished PhD Thesis, , University of New South Wales.

Cooper, A A (1971) An economic study of housing production and associated works in Australia, Unpublished PhD Thesis, , University of New South Wales.

Dave, M (2019) High performance prefab housing: towards an evaluation framework for design, sustainability and affordability, Unpublished PhD Thesis, , University of New South Wales.

Deng, Z M (1995) Extended state space modelling and influence diagrams for construction processes and aids, Unpublished PhD Thesis, , University of New South Wales.

Denny-Smith, G (2022) The social value of indigenous procurement policies in the Australian construction industry, Unpublished PhD Thesis, , University of New South Wales.

Forsythe, P (2003) The role of service quality as a determinant of customer satisfaction in residential construction, Unpublished PhD Thesis, , University of New South Wales.

Galea, N R (2018) Built for men: Institutional privilege in the Australian construction industry, Unpublished PhD Thesis, , University of New South Wales.

Habibi Rad, M (2022) Impact of lean construction on contractor performance and organisational resilience in post-disaster infrastructure projects, Unpublished PhD Thesis, , University of New South Wales.

Heng, H K S (2010) Information brokerage in hospital facilities management: A social network perspective, Unpublished PhD Thesis, , University of New South Wales.

Ho, M F C (2003) Ethics management in a construction organisation: Employees' attitudes to corporate codes of ethics, Unpublished PhD Thesis, , University of New South Wales.

Hong, Y C (2018) Modelling and evaluating the adoption of building information modelling in Australian and Chinese small and medium-sized construction organisations, Unpublished PhD Thesis, , University of New South Wales.

Hunt, P (2021) The business case for sustainable development in the Australian built environment, Unpublished PhD Thesis, , University of New South Wales.

Hutcheson, J M (1980) Administration of building contracts with particular reference to the builder's financial control, Unpublished PhD Thesis, , University of New South Wales (Australia).

Hutcheson, J M (1979) Administration of building contracts with particular reference to the builder's financial control, Unpublished PhD Thesis, , University of New South Wales.

Hwang, H (2011) Rational irrationality: The making of property decisions in firms as a part of resource allocation processes - a Korean example, Unpublished PhD Thesis, , University of New South Wales.

Kabirifar, K (2022) Effective construction and demolition waste management assessment: A case of Australian large construction companies, Unpublished PhD Thesis, , University of New South Wales.

Kaboli, A (2014) Cost and emissions analysis of earthmoving operations, Unpublished PhD Thesis, , University of New South Wales.

Karunaratne, B M (1994) A new method of analysis for cyclic construction operations using systems engineering approach, Unpublished PhD Thesis, , University of New South Wales.

Khalil, K (1994) An evaluation of managerial knowledge and skills of technical professionals in the construction industry in Malaysia, Unpublished PhD Thesis, , University of New South Wales.

Kim, S M (2019) Tenants' leasing motivators and decisions about the greenness of office buildings and their rental, Unpublished PhD Thesis, , University of New South Wales.

Kim, Y-S (1994) The development and application of a probabilistic model for risk analysis of life cycle cost predictions: For apartment buildings constructed by the Korea National Housing Corporation in Seoul, Korea , Unpublished PhD Thesis, , University of New South Wales.

Lam, K C (1997) The optimisation of financial decision in a contracting firm, Unpublished PhD Thesis, , University of New South Wales (Australia).

Lam, K-c (1997) The optimisation of financial decisions in a contracting firm, Unpublished PhD Thesis, , University of New South Wales.

Li, Y (2015) Sense of home in post-disaster reconstruction: A study of resident experiences of living in rebuilt houses after the wenchuan earthquake in China, Unpublished PhD Thesis, , University of New South Wales.

Liu, L (2003) Models of enterprise-level project performance: Comparative studies of organizational form, control mode and feedback mechanisms in the construction and it services industries, Unpublished PhD Thesis, , University of New South Wales.

Liu, Y M (2005) A holistic approach to developing generic vs. regionally specific frameworks for sustainable building tools, Unpublished PhD Thesis, , University of New South Wales.

Matsuzaki, H (1995) Construction industry unionism in Japan, Unpublished PhD Thesis, , University of New South Wales.

McLaren, M (2018) An investigation of swift trust formation in disaster management teams, Unpublished PhD Thesis, , University of New South Wales.

Mohd Ishak, S S B (2014) Resistance factors to technology innovation in construction organisations, Unpublished PhD Thesis, , University of New South Wales.

Moon, S (2014) Dynamic control of supply chain quality to improve process performance in construction, Unpublished PhD Thesis, , University of New South Wales.

Ong, E M S (2008) Trust, commitment, satisfaction and learning in construction project teams, Unpublished PhD Thesis, , University of New South Wales.

Paterson, I (1981) Contractors' risk and insurance in the Australian building industry, Unpublished PhD Thesis, , University of New South Wales.

Perera, W A S (2018) An investigation into developing productive construction environments to improve quality performance in Australian building construction, Unpublished PhD Thesis, , University of New South Wales.

Qu, Y (2017) An investigation of opportunistic behaviour in public-private partnerships, Unpublished PhD Thesis, , University of New South Wales.

Rahnamayie Zekavat, P (2014) Performance assessment of agile communication in construction, Unpublished PhD Thesis, , University of New South Wales.

Recsei, R A (1998) A generalised decision support system for contaminated site management, Unpublished PhD Thesis, , University of New South Wales (Australia).

Ridyard, J (1976) Computer based management games for the building industry, Unpublished PhD Thesis, , University of New South Wales.

Salehudin, M S B (2012) Developing sustainable resorts in developing countries: A proposed new generation rating framework for Malaysia, Unpublished PhD Thesis, , University of New South Wales.

Seemann, K W (1997) The socio-technical sustainability of shelter systems and hardware in remote indigenous Australian communities, Unpublished PhD Thesis, , University of New South Wales.

Shahbazi, B (2020) A mathematical optimization approach to account for career development, job security, and job satisfaction in human resource planning in construction organizations, Unpublished PhD Thesis, , University of New South Wales.

Slay, P G R (2019) Development of an ontology for project management success criteria and associated technical and personal competencies in an Australian engineering context, Unpublished PhD Thesis, , University of New South Wales.

Sufianto, H (2013) A fire safety improvement framework for residential buildings: A socio-ecological behaviour modification approach, Unpublished PhD Thesis, , University of New South Wales.

Sunindijo, R (2012) Skills for developing safety climate in construction projects, Unpublished PhD Thesis, , University of New South Wales.

Ta'i, B (1994) Critical evaluation of stormwater management practices on urban construction sites in the Sydney region, Unpublished PhD Thesis, , University of New South Wales.

Teo, A L E (1997) Strategic market positioning in the construction industry: Model for evaluating mobility and diversification, Unpublished PhD Thesis, , University of New South Wales.

Teo, M M M (2009) An investigation of community-based protest movement continuity against construction projects, Unpublished PhD Thesis, , University of New South Wales.

Tran, H V (2013) Contractor internal profiling of owners, Unpublished PhD Thesis, , University of New South Wales.

Trethewy, R (2002) Influences on subcontractor OHS management outcomes in construction, Unpublished PhD Thesis, , University of New South Wales.

Trethewy, R W (2003) Influences on subcontractor OHS management outcomes in construction, Unpublished PhD Thesis, , University of New South Wales (Australia).

Uher, T E (1990) The effect of risks and uncertainties on subcontract bid prices, Unpublished PhD Thesis, , University of New South Wales.

Wang, R (2015) The virtual learning experience: Learning styles, task complexity and presence in the context of emerging VR technologies, Unpublished PhD Thesis, , University of New South Wales.

Wang, Z (2019) Effects of main contractors' service quality on subcontractors' behaviours and project outcomes in the Chinese construction industry, Unpublished PhD Thesis, , University of New South Wales.

Wang, Z (2014) Housing pathways and homeownership determinants of the young middle class in beijing, China, Unpublished PhD Thesis, , University of New South Wales.

Xiao, P (2018) Development of colletive intelligence for building energy efficiency, Unpublished PhD Thesis, , University of New South Wales.

Yamaguchi, H (2002) Risk allocation in privately financed projects, Unpublished PhD Thesis, , University of New South Wales.

Zaid Alkilani, S (2018) Performance measurement and improvement model for small and medium contractors in developing countries, Unpublished PhD Thesis, , University of New South Wales.

• Type: Thesis
• Keywords: contractors; developing countries; resource-based view; contingency theory; performance improvement; Jordan
• ISBN/ISSN:
• URL: http://handle.unsw.edu.au/1959.4/60106
• Abstract:
  Measuring performance enables managers to understand, manage, and improve their business operations. Existing performance measurement models, however, are predominantly designed for large contractors who operate in developed economies and focus on the relationships between their organisational variables and performance without considering environmental dynamism. Little is known about how small and medium (S&M) contractors, who operate in developing countries, can measure and improve their performance in a changing business environment. To address this gap, this research adopts an integrated approach, combining a resource-based view (RBV) with contingency theory to develop a performance measurement and improvement (PM&I) model for S&M contractors operating in the Jordanian construction industry. The objectives are to: (i) explore key performance indicators (KPIs) for assessing S&M contractors' overall project and business performance; (ii) identify the key intra-organisational (enablers) and extra-organisational (external environment) variables for performance measurement and improvement of S&M contractors; (iii) model the relationships between the intra- and extra-organisational variables and the overall project and business performance of S&M contractors; (iv) model the moderating effect of extra-organisational variables on the relationship between intra-organisational variables and overall project performance of S&M contractors and (v) validate the robustness of the constructed predictive mathematical models.A structured questionnaire was administered in the Jordanian construction industry, and 231 responses were received from construction professionals. The data were analysed using Relative Importance Indexing (RII), classical construct validation procedures, and Partial Least Squares Structural Equation Modelling (PLS-SEM). The findings revealed that: (1) contractors' overall project performance can be structured as a multi-dimensional higher-order construct, with six lower-order constructs (LOCs) of project cost, time, quality, health and safety, environmental sustainability, and socio-economic performance with LOCs consisting of a set of KPIs; (2) contractors' overall business performance can be measured by three KPIs which can assess their profitability, client satisfaction and consultant satisfaction; (3) contractors' intra-organisational variables (i.e., leadership, management capabilities, resources, technical capabilities and processes) have significant direct and indirect impacts on their overall project and business performance, respectively and (4) the extra-organisational variables (i.e., stakeholders' performance and external attributes) have no significant moderating interactions on the relationship between contractors' intra-organisational variables and their overall project performance, although the direct impact of extra-organisational variables on contractors' overall project performance is significant. The performance measurement and improvement model designed in this research integrates two main areas of enablers and results, linking the overall performance results (i.e., project and business) of contractors to their intra-organisational variables while considering the impact of their extra-organisational variables. It can assist with identifying key performance result areas while keeping a balance between the intra- and extra-organisational variables affecting contractors' overall project and business performance. This model is unique because it integrates both intra- and extra-organisational variables that affect S&M contractors' overall performance and concerns the context of a developing country. It expands the knowledge base by introducing multi-dimensional KPIs for performance measurement at both project and business levels. This research confirms that viewing contractors' performance measurement and improvement from the integrated approach of RBV and contingency theory is useful in identifying organisational–environmental–performance relationships. The findings of this thesis have several implications for practice. First, S&M contractors operating in developing countries can use the relevant identified set of KPIs to self-assess and improve their project and business performance. The findings may also be used by clients or consultants to select the most suitable contractor for a project based not only on the lowest tender price but on performance and capabilities. Finally, the findings may contribute to a country’s socio-economic development by improving construction contractors' performances and thereby the overall performance of the entire construction industry.

Zhang, Q (2021) Key influencing factors of corporate social responsibility implementation in the Chinese construction industry, Unpublished PhD Thesis, , University of New South Wales.